Just a note, idk if it's helpful. But if you go to the Detailed Information & Setting menu on the 9 inch, click Functional Setup, under Save User's memory if you have a USB drive plugged it it'll create an Android backup .ab file. After some research it looks like you can unpack and repack this...
Do you have something attached to the windshield like a dashcam, EZpass or I-pass? If so, a few other owners and I have noticed that if you put it anywhere near the center top of the windshield near the LKAS/Cruise Control module, it can cause problems. My LKAS would hug the right until I moved...