SIFL5
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Back Story: I took my 2024 FL5 to a Honda Dealership for my first oil change, it had about 5k miles, so I thought it was probably a good idea to get it done sooner than later. Dealership completed oil change and dropped off my car at my job that evening. After getting off of work I drove back home which is about 12 minutes from my house and didn't drive the car the rest of the night.
The next day I had trip planned to go see a couple of college friends. 10 to 15 minutes into my drive I hear a loud pop sound and first thing that comes to mind is that maybe my exhaust pipe fell off or something. When I looked up at my rear view mirror I see a cloud of white smoke and instantly get worried and immediately turn around to go back home since I was right around the corner. I was relieved when the white smoke left, but then my fear came back when I heard loud vibrations. I could hear and feel the vibrations anytime I stepped on the gas pedal. A minute from my house my dash lights start flashing stating oil pressure low and to contact dealership. At this point I'm panicking and decide to turn off the car and put car in neutral and push the car the rest of the way down to my house. When I got to my house I looked underneath the car and there was a bunch of oil spewing out of the oil pan. I go and check the engine dipstick and the engine is dry. When going up to the house I notice oil drops all over my driveway and puddle of oil in the garage which I didn't notice when I pulled out of the garage (I wish I would have cause I could have probably prevented a lot of damage).
So I immediately call Dealership and tell them what happened. They agreed to have car towed to shop and provided me with a loaner. They ended up confirming that the technician didn't properly screw oil drain plug and with the vibrations the oil drain plug fell out which caused the oil to drain completely. I explain to them my fear that the car had suffered internal damage due to the heat and the fact that the car ran without oil for some unknown time, albeit probably a short time. They told me they replaced engine oil and that no DTC errors came up. I told them that I wanted more reassurance and wanted them to check cam bearing and pistons and cylinder walls to make sure nothing was warped or scored. I honestly didn't even want to go this route, because I was afraid that I would be messing with the integrity of the engine because I had to trust that the guys would be meticulous and precise this time around and make sure every nut and bolt was torqued to factory spec. In the end I was actually required to do this before they would give any resolution to my options.
I provided them with the following options.
1.) My car is practically brand new and only had 5k miles and the fact that it ran without oil, even for a minute or two, in my opinion ruined the integrity of the engine and most likely caused premature wear and tear decreasing the life span of the vehicle. So I asked them if they could buy back the car and pay me what it would cost for me to buy a similar FL5 on the used market with similar miles. That was a hard no for them. They stated they could only give me wholesale price and wouldn't be able to offer me what I wanted for it.
2.) I then offered to trade in car but still wanted them to give me a trade in value that would be similar to what the market rate is for the a 2024 FL5 with 5k miles. That was also a no. They stated they are willing to fix their mistake. Which they are working on, but it's been hard for me to convince them that my peace of mind can't be bought anymore and the fact that they can't 100% say with certainty that there is no damage does not make me feel any better.
3.) Lastly, I asked for extended warranty to provide me protection past the manufacturer warranty just in case something does go wrong. They agreed to give me a 100k 6year extended warranty. They assure me that with the warranty I don't have to worry about engine not being covered as long as I stay up to date with maintenance. My fear is that in the future if something does happen I may not be covered, because of something in the fine print that I didn't read.
I have documented proof of them admitting to mistake and them requiring me to open up my engine. I also have photos of engine and proof that once again their quality control measures are subpar as there was red lint all over critical areas of engine from their red shop rags. I feel that if they believe the car is all good then they should have no problem buying car from me even if it means losing or not making money on my car to make this right.
What would you guys do in this situation? Would you just take warranty? And take the gamble that nothing happens in the future? Even though I shouldn’t have to take any gamble given the fact that I basically brought in a brand new car to them and now it’s ruined in my head in terms of peace of mind?
The next day I had trip planned to go see a couple of college friends. 10 to 15 minutes into my drive I hear a loud pop sound and first thing that comes to mind is that maybe my exhaust pipe fell off or something. When I looked up at my rear view mirror I see a cloud of white smoke and instantly get worried and immediately turn around to go back home since I was right around the corner. I was relieved when the white smoke left, but then my fear came back when I heard loud vibrations. I could hear and feel the vibrations anytime I stepped on the gas pedal. A minute from my house my dash lights start flashing stating oil pressure low and to contact dealership. At this point I'm panicking and decide to turn off the car and put car in neutral and push the car the rest of the way down to my house. When I got to my house I looked underneath the car and there was a bunch of oil spewing out of the oil pan. I go and check the engine dipstick and the engine is dry. When going up to the house I notice oil drops all over my driveway and puddle of oil in the garage which I didn't notice when I pulled out of the garage (I wish I would have cause I could have probably prevented a lot of damage).
So I immediately call Dealership and tell them what happened. They agreed to have car towed to shop and provided me with a loaner. They ended up confirming that the technician didn't properly screw oil drain plug and with the vibrations the oil drain plug fell out which caused the oil to drain completely. I explain to them my fear that the car had suffered internal damage due to the heat and the fact that the car ran without oil for some unknown time, albeit probably a short time. They told me they replaced engine oil and that no DTC errors came up. I told them that I wanted more reassurance and wanted them to check cam bearing and pistons and cylinder walls to make sure nothing was warped or scored. I honestly didn't even want to go this route, because I was afraid that I would be messing with the integrity of the engine because I had to trust that the guys would be meticulous and precise this time around and make sure every nut and bolt was torqued to factory spec. In the end I was actually required to do this before they would give any resolution to my options.
I provided them with the following options.
1.) My car is practically brand new and only had 5k miles and the fact that it ran without oil, even for a minute or two, in my opinion ruined the integrity of the engine and most likely caused premature wear and tear decreasing the life span of the vehicle. So I asked them if they could buy back the car and pay me what it would cost for me to buy a similar FL5 on the used market with similar miles. That was a hard no for them. They stated they could only give me wholesale price and wouldn't be able to offer me what I wanted for it.
2.) I then offered to trade in car but still wanted them to give me a trade in value that would be similar to what the market rate is for the a 2024 FL5 with 5k miles. That was also a no. They stated they are willing to fix their mistake. Which they are working on, but it's been hard for me to convince them that my peace of mind can't be bought anymore and the fact that they can't 100% say with certainty that there is no damage does not make me feel any better.
3.) Lastly, I asked for extended warranty to provide me protection past the manufacturer warranty just in case something does go wrong. They agreed to give me a 100k 6year extended warranty. They assure me that with the warranty I don't have to worry about engine not being covered as long as I stay up to date with maintenance. My fear is that in the future if something does happen I may not be covered, because of something in the fine print that I didn't read.
I have documented proof of them admitting to mistake and them requiring me to open up my engine. I also have photos of engine and proof that once again their quality control measures are subpar as there was red lint all over critical areas of engine from their red shop rags. I feel that if they believe the car is all good then they should have no problem buying car from me even if it means losing or not making money on my car to make this right.
What would you guys do in this situation? Would you just take warranty? And take the gamble that nothing happens in the future? Even though I shouldn’t have to take any gamble given the fact that I basically brought in a brand new car to them and now it’s ruined in my head in terms of peace of mind?
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