Repair story!

[Kaliwarrior]

Hi All,

Just thought I would post this on here for a friend whos going through a tough time with his FL5 getting repair work.

He had a single vehicle accident in December 2025, by hitting the side of his car on the kerb (sidewalk) after hitting a patch of Ice. Took it to his local honda dealer for repairs, said there is no bodywork repairs needed just mechanical/suspension repairs. Been delaying him constantly saying they are waiting for parts.

To this day he hasn't got his car back. Just wondered if anyone has heard similar stuff or this is something that might need to be legally checked over (wink wink).

Cheers

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[tacthecat]

Is insurance involved? If so they may be able to move the process along. How big is the: list of parts, and the local dealer? A broadside may have compromised the suspension/frame interface.

 

[Kaliwarrior]

Is insurance involved? If so they may be able to move the process along. How big is the: list of parts, and the local dealer? A broadside may have compromised the suspension/frame interface.

They are indeed. I think he chose his own repairer as insurance here doesn't like main dealers. So they kind of wash their hands after approving and leave it up to the driver. The dealer is the largest in this side of London. Mostly parts of the subframes, shocks, steering rack, wheels etc. No chasis or bodywork damage.

Imo it just seems wild that its taken nearly a year for all the parts to arrive. Hence why im a bit suspicious they are messing around.

 

[TypeRD]

What the hell? I would go there to be sure the car is still there and hasn’t been damaged further. Something doesn’t smell right and they’re not being transparent about it. Why else would they drag this out? How has it been taken care of this whole time? Sitting outside rotting in the elements? Are they using parts of his car to repair other cars while waiting for the parts for his car? Yes, this has happened before. Can’t remember the whole story, but it’s a real thing. I can’t imagine a dealership doing this, however.

 

[Kaliwarrior]

What the hell? I would go there to be sure the car is still there and hasn’t been damaged further. Something doesn’t smell right and they’re not being transparent about it. Why else would they drag this out? How has it been taken care of this whole time? Sitting outside rotting in the elements? Are they using parts of his car to repair other cars while waiting for the parts for his car? Yes, this has happened before. Can’t remember the whole story, but it’s a real thing. I can’t imagine a dealership doing this, however.

I think they've told him its on a ramp in the workshop. Apparently they are still waiting for a steering rack as they took it out for a test drive and found the steering rack needed replacing. But that was over a month ago. Have no idea why its been so hard for them to get it finished. Blaming the whole middle.east thing as well. I said if you went to any specialist theyd probably source a rack or.whatever much easier.

They apparently told him that theyve had to order parts from the US, which I was like but isnt the car assembled in Japan anyway and just the engine is made/assembled in the US. Someone can tell me otherwise but thats what I was led to believe. Think he's going to just turn up and demand to see the car and to have a "conversation" with the general manager.

He let me post this as he wanted to see if anyone else's experience of waiting for any parts was somewhat similar.

 

[TypeRD]

Yeah, I can see how supply chain has likely disrupted matters in more recent months. It sounds like they’ve had the car prior to stuff in the Middle East hitting the fan tho. On top of that, with all the stupid tariff crap going on with the US, there’s just absolutely NO WAY that getting the part from the US (AFTER it had tariffs put on it from being imported from Japan) is a better way to get the parts versus getting them directly from Japan and into London! There’s just absolutely no way man. And here’s a VERY peculiar tidbit : Cars in your friend’s area are normally RHD. The steering rack is different for LHD…so getting a LHD rack from the US would be useless on your friend’s car!

This is smelling like a case of extreme incompetence and trying to cover it up. Your friend should definitely drop by unannounced to take a look ASAP.

 

[Kaliwarrior]

I thought the same thing, my brain was thinking why have the extra headache of ordering from the US due to the tariffs etc when its much simpler to just order straight from Japan. Plus also, for the worm gear recall in the UK they are replacing the steering racks, so have no idea why its taken ages just for it to arrive when they can get racks within a couple of days for the recall.

My thought exactly. I said he should raise hell and demand compensation from the time he dropped it there until now. Think he costed it something like £4500 (nearly $6000USD) in what hes spent over the last 11 months or so.

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