2022 Si upgraded to 2023 Type R -- owner comparison review

[Ministry]

I went back to the dealer and spoke with the sales manager and despite pleading my case (without going full Karen), they refuse to give me any of the OE replaced items.

I went home and called Honda corporate and spoke with a rep that confirmed I'm not entitled to keep any of the parts and the dealer has the ability to make that call. She told me she could file a dealer complaint but it would be one with no follow up or further recourse.

Sponsored

 

[Toprarnen]

I went back to the dealer and spoke with the sales manager and despite pleading my case (without going full Karen), they refuse to give me any of the OE replaced items.

I went home and called Honda corporate and spoke with a rep that confirmed I'm not entitled to keep any of the parts and the dealer has the ability to make that call. She told me she could file a dealer complaint but it would be one with no follow up or further recourse.

@AspecR @tuhroo , any follow up on this one? I hate to lead the charge, but if you haven't already, it might be time for some one-star reviews

 

[AspecR]

@AspecR @tuhroo , any follow up on this one? I hate to lead the charge, but if you haven't already, it might be time for some one-star reviews

Have to go above the sales manager on this one and give them a terrible survey. My dealership will give you the OEM parts plus your accessory parts unless you decide you don’t want them back.

Hopefully he hasn’t done the survey, if he hasn’t he needs to give them a zero across the board and name the salesman, and sales manager.

 

[JDM_DOHC_SiR]

What a bunch of Scumbags! Sorry to hear that this dealer is being total jackasses to you for items you actually paid for... . It's like they are literally stealing the parts from you in a certain way ...

Almost like they are Debo'n you

 

[tuhroo]

@AspecR @tuhroo , any follow up on this one? I hate to lead the charge, but if you haven't already, it might be time for some one-star reviews

Yup as a spec said, hopefully you didn’t take the survey yet.

Threaten them to leave 0 stars across the board unless you get the other take off items as well, that will hurt them bad

Also, publish social media reviews which also hurts

 

[Ministry]

No survey taken yet so I'm good there but I'm almost positive I threatened them with the negative/review survey and a call to Honda. That was about the moment the manager, who had kept his cool prior became very agitated/defensive and more or less ended the call.

With Honda customer service telling me I have no recourse, I'm conflicted whether to keep fighting this or not. On one hand, I'd really like the parts (especially the wheels to create a 2nd set) but I don't really want to completely ruin the relationship with the dealer who's 6 miles from my house and 2 miles from my office.

 

[mbaapk]

No survey taken yet so I'm good there but I'm almost positive I threatened them with the negative/review survey and a call to Honda. That was about the moment the manager, who had kept his cool prior became very agitated/defensive and more or less ended the call.

With Honda customer service telling me I have no recourse, I'm conflicted whether to keep fighting this or not. On one hand, I'd really like the parts (especially the wheels to create a 2nd set) but I don't really want to completely ruin the relationship with the dealer who's 6 miles from my house and 2 miles from my office.

Didn’t you say that it was written in the purchase agreement? If so, it’s not so much that they did it (because you signed the agreement), its that they took advantage of you not knowing that they were supposed to give them to you. That’s just as bad.

 

[AspecR]

No survey taken yet so I'm good there but I'm almost positive I threatened them with the negative/review survey and a call to Honda. That was about the moment the manager, who had kept his cool prior became very agitated/defensive and more or less ended the call.

With Honda customer service telling me I have no recourse, I'm conflicted whether to keep fighting this or not. On one hand, I'd really like the parts (especially the wheels to create a 2nd set) but I don't really want to completely ruin the relationship with the dealer who's 6 miles from my house and 2 miles from my office.

If your dealership values you as a customer they’ll at least try to make it right. Plus I’m sure they don’t have only one salesman and one sales manager, just deal with someone else.

Like I said, drop a bad survey on them and send the GM an email. TBH I wouldn’t be surprised if your wheels were given to dealership staff and already in use somewhere else, so they probably don’t even have the option to return them

 

[arsing116]

Wow, unbelievable. I can see this blowing up in the media with the first FL5 buyers already navigating through dealer markup.

You deserve those stock wheels back 1000%!!!

I probably wouldn’t trust taking my car back to them anyways. What’s done is done.

 

[ScumbagRob]

No survey taken yet so I'm good there but I'm almost positive I threatened them with the negative/review survey and a call to Honda. That was about the moment the manager, who had kept his cool prior became very agitated/defensive and more or less ended the call.

With Honda customer service telling me I have no recourse, I'm conflicted whether to keep fighting this or not. On one hand, I'd really like the parts (especially the wheels to create a 2nd set) but I don't really want to completely ruin the relationship with the dealer who's 6 miles from my house and 2 miles from my office.

Keep fighting! What relationship are you referring to? They clearly don't give a shit about you!

 

[spectre186]

If you keep getting pushback from the dealer, definitely contact some car websites, like The Drive with how you were wronged.

 

[UFO CTR]

My dealer asked me if I wanted the wheels and wing installed and i told them i wanted to keep my stock parts so I declined. Then my sales said even if they (dealer) install, they have to give me back the stock parts. I declined anyways since it wasn't free (famous 4 letter word that starts with an "F")

It's unfortunate for OP, as I believe it was intentional that the dealer deliberately installed all the parts prior to putting the "full loaded" FL5 on the showroom floor. Simple reason, what the customer doesn't see will not come with the car. Aka, what you see is what you get. If there are no "due bill", then dealer also legally doesn't owe anything.

Still try to get the stock stuff back...at this point it's a matter of dealer doing the right thing. Good luck...will cont. To monitor

 

[Toprarnen]

@Ministry not trying to make trouble or sour things for you, I think we all just want to see you treated right here.

The sales manager's response is telling though, so you've definitely got some leverage as long as you didn't sign the original wheels away.

Please follow up with us, we're rooting for you!

 

[Integra23]

Wow. I hope you get your stock parts back. I know for factory wheel upgrades for the TLX it's less than 1k. But when they charge +$3k you better be keeping them.

 

[rjactive]

Keep fighting! What relationship are you referring to? They clearly don't give a shit about you!

When buying a type r, always ask for lube to be included in the sale. This way, it won't sting later down the road.

Sponsored