AWE Touring - 2 Months Old - Cracked

[02SilverSiHB]

Posting this for awareness. I haven't heard back from the company I bought it from/through. My experience with AWE hasn't been great. Maybe some of you have had good experience, but fysa.

The weld gave out and cracked. Horrible sound. While yes I can get it fixed easily...2 months old and this happens. Look at the shine on the muffler...it's not even that used.

Mind blowing.

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[22Si]

I saw your video last night. That sucks and I assume they'll warranty it.

Even with your power levels it should be able to handle it the factory mufflers and resonators can handle all the extra power.

 

[HondaHoon]

I have the same exhaust. No issues thus far. But I will be testing your theory to the max soon. Will be pushing somehere north or south of 500whp and tracking it. Very excited to see if I can get it to crack. I would like to test out one these $8K JDM......OMG JDM exhausts that all the JDM purists are drooling over.

 

[Christian/AWE]

Hello,

AWE Community manager here.

The warranty claims will be handled directly by our Support Team. Every system we make is welded in-house here in Horsham, PA. If something like this happens we suggest you head to the form and seek our assistance immediately: Support Form. This allows us to document the incident and also isolate the occurrence, preventing future failures.

Thank you for bringing the issue to our attention, of course we usually reply and address these issues during business hours, so we also thank you for your patience.

 

[RODSCIVIC]

I had the same issue, so did two other AWE owners who are local. Im not sure if this was a bad batch but it's the welding. One of the local owners did not get it covered through AWE since he bought it third party and had to pay to get it welded back properly. It's not the power, Im only Stage 2.

Edit: Mine was also replaced and haven't had an issue since.

 

[ThunderPigeon]

I've seen that AWE seems to spend their efforts doing damage control and blowing smoke up everyone's asses on the forums, rather than dealing with customer issues.

 

[02SilverSiHB]

I had the same issue, so did two other AWE owners who are local. Im not sure if this was a bad batch but it's the welding. One of the local owners did not get it covered through AWE since he bought it third party and had to pay to get it welded back properly. Its not the power, Im only Stage 2.

The power comment was sarcasm
Thanks for the info

 

[02SilverSiHB]

Hello,

AWE Community manager here.

The warranty claims will be handled directly by our Support Team. Every system we make is welded in-house here in Horsham, PA. If something like this happens we suggest you head to the form and seek our assistance immediately: Support Form. This allows us to document the incident and also isolate the occurrence, preventing future failures.

Thank you for bringing the issue to our attention, of course we usually reply and address these issues during business hours, so we also thank you for your patience.

Thank you. I had sent an email to kamispeed since when I read on awe it said to go through who I bought it from.

I know the storm is bad so not expecting to hear much till later this week. Kamispeed did reply today and said they contact you guys, but haven't heard back...again probably the storm.

 

[Christian/AWE]

I had the same issue, so did two other AWE owners who are local. Im not sure if this was a bad batch but it's the welding.

Your friends who experienced this issue are also encouraged to contact our support team.

Submitting a support claim allows us to track and document these concerns.

Thank you for helping us chase perfection. As always, my DMs are open.

 

[dkhm3]

Yikes.
Not good. Too many other choices.

 

[JATypeR24]

I had the same issue with mine and they did replace it. since then i havent had any problems but i have a post on here with the exact same break in welds in the same spot. must of been something with the batch. i hope this one does better but keep everyone posted.

 

[22Si]

Must've been a disgruntled welder

 

[Christian/AWE]

I had the same issue with mine and they did replace it. since then i havent had any problems but i have a post on here with the exact same break in welds in the same spot. must of been something with the batch. i hope this one does better but keep everyone posted.

Every system is made bespoke here at AWE. We welcome anyone with a concern to contact us or reach out to our support team. We have an incredible warranty, and we stand behind our American made products.

 

[HondaHoon]

Christian. We all appreciate you being here on the forum. But repeating the same robot/lawyer response is not going to put anyone at ease. If anything, this style of corporate response is fuel to the fire. If you are going to represent the AWE brand, represent. This means you should actually do something for those effected. They are here, you are hereby representing AWE. Reach out to them, get their info and pass it along to AWE for a resolution. If not, what is the point of you being here? Just my opinion.

 

[B16B]

Just have it warranty and sell it after. Your Mugen exhaust is money compared to the AWE.

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